Welcome to Zhoka. These Terms of Service ("Terms") govern your access to and use of the Zhoka mobile application ("App") and all related doorstep services provided through the platform. The App is owned and operated by Shubhchetanam Enterprises ("Zhoka", "we", "us", or "our").
By accessing or using the App, you agree to comply with and be legally bound by these Terms. If you do not agree with any part of these Terms, please discontinue use of the App immediately.
1. About Zhoka Services
Zhoka is a multi-service platform that connects customers with independent service professionals ("Service Partners") who provide doorstep services, including but not limited to: • Car Washing • Deep Cleaning • Vehicle Maintenance • Home & Utility Services • Other on-demand services Zhoka acts solely as a technology and service facilitation platform for bookings, scheduling, communication, and payment processing.
2. Eligibility
To use the App, you must: • Be at least 18 years old • Provide accurate and complete registration information • Maintain the confidentiality of your account credentials • Be responsible for all activities under your account Zhoka reserves the right to suspend or terminate accounts containing false, misleading, or fraudulent information.
3. User Responsibilities
By using Zhoka, you agree that: • You will provide accurate service location details • The service location will be safe and accessible • You will cooperate with Service Partners during service delivery • You will not misuse, abuse, threaten, or harass any Service Partner or Zhoka employee Any inappropriate behavior may result in permanent account suspension and legal action.
4. Service Bookings
• All bookings are subject to Service Partner availability • Zhoka reserves the right to refuse or cancel bookings when necessary • Service duration and pricing may vary depending on service scope, location, and requirements • Estimated timings may change due to weather, traffic, operational delays, or unforeseen circumstances
5. Pricing & Payments
• Service prices are displayed within the App • Prices may change without prior notice • Payments can be made through secure online payment gateways (such as Razorpay) or Cash on Delivery (if available) By making a booking, you authorize Zhoka to process payments through the selected payment method.
6. Cancellation & Refund Policy
Customer Cancellation Cancellation charges may apply if: • A booking is canceled after a Service Partner has been assigned • Cancellation occurs within a restricted time before the scheduled service Refunds Refunds, if applicable, will be processed within a reasonable period through the original payment method. Zhoka reserves the right to determine refund eligibility based on service status and investigation.
7. Service Partner Standards
Zhoka requires all Service Partners to maintain: • Professional behavior • Proper hygiene and grooming • Respectful communication • Quality service standards However, Service Partners operate independently, and Zhoka does not guarantee uninterrupted or error-free services.
8. Limitation of Liability
To the maximum extent permitted under applicable law: Zhoka and Shubhchetanam Enterprises shall not be liable for any: • Indirect damages • Incidental losses • Property damage • Loss of profits • Delays • Service interruptions arising from the use of the App or services provided by independent Service Partners. Users acknowledge that services are provided at their own discretion and risk.
9. Intellectual Property
All content available on the App, including: • Logos • Designs • Text • Graphics • Software • Branding is the exclusive property of Zhoka / Shubhchetanam Enterprises and is protected under applicable intellectual property laws. Unauthorized copying or reproduction is strictly prohibited.
10. Account Suspension & Termination
Zhoka reserves the right to suspend or permanently terminate any account without prior notice if: • These Terms are violated • Fraudulent activity is detected • Abuse or misconduct occurs • Platform security is compromised
11. Privacy
Your use of the App is also governed by our Privacy Policy. By using Zhoka, you consent to the collection and use of information as described in the Privacy Policy.
12. Changes to Terms
Zhoka may update or modify these Terms at any time without prior notice. Updated versions will be published inside the App and on this website with a revised "Last Updated" date. Continued use of the App after updates constitutes acceptance of the revised Terms.
13. Governing Law & Jurisdiction
These Terms shall be governed and interpreted in accordance with the laws of India. Any disputes arising from these Terms or the use of the App shall be subject to the exclusive jurisdiction of the courts located in: Nagpur, Maharashtra, India
14. Contact Information
For any questions, support requests, or legal concerns regarding these Terms, please contact us: Zhoka Support Team Email: support@zhoka.com Company: Shubhchetanam Enterprises Location: Nagpur, Maharashtra, India